FAQ
Common questions about Indexly.
What data does Indexly search?
Indexly searches the resource types you have enabled in Settings. By default this includes orders, order metafields, order notes, order note attributes, line item properties, customers, customer metafields, products, variants, product and variant metafields, and metaobjects.
It does not search payment card data, Shopify user passwords, or anything outside the Shopify Admin GraphQL API.
How quickly is the index updated after a change in Shopify?
Most changes appear in search results within a few seconds to a couple of minutes. Indexly uses Shopify webhooks to receive change notifications and updates only the affected record.
- Orders and order metafields: typically 5–30 seconds
- Customers, products, variants: typically 1–5 minutes
- Slow-changing data (metaobjects, etc.): up to 30 minutes, or on the next webhook
During very high-traffic periods (e.g. a flash sale), indexing jobs may be queued and take a little longer.
Why am I not seeing a record in search results?
A few things to check:
- Is the resource type enabled? Go to Settings and confirm the relevant resource type is toggled on.
- Has the initial sync completed? Check the sync status on the Search home screen or the Sync status panel in Settings. If the sync is still running, some records may not be indexed yet.
- Is your query at least 2 characters? Search does not run on a single character.
- Is the value you are searching for actually stored in that record? Open the record in Shopify Admin and confirm the value exists in a field that Indexly indexes.
- Try rebuilding the index. If you recently enabled a new resource type, click Rebuild Index in Settings to pull in historical data for that type.
Can I search metafield values?
Yes. Indexly indexes all metafield values across the resource types you have enabled. It searches both the key name and the value. The match context in each result shows you which namespace and key contained the match.
Can I search metaobject fields?
Yes, if metaobjects are enabled in Settings. Indexly indexes all fields on all metaobject definitions in your store.
Can I search line item properties?
Yes. Line item properties (custom attributes attached to individual items in an order) are indexed when Include line item properties is enabled. The match context will show the property key and which line item it belongs to.
Is the search case-sensitive?
No. Searches are case-insensitive. Searching po-12345 and PO-12345 returns the same results.
What is Datacheck?
Datacheck lets you define rules about how store data should look — for example, that B2B orders must have a PO number metafield. Indexly flags records that fail a rule as violations. See the Datacheck guide for conditions, severity, and how evaluation works.
Why is a record flagged as a Datacheck violation?
The record does not meet an active rule: a required field is blank, a value does not match, or a format check failed. Open the violation list for that rule and use Open in Shopify to inspect the record. Violations resolve automatically once the record passes the rule.
How do I re-run Datacheck against existing records?
On the Datacheck dashboard, click Re-evaluate all rules. Use this after creating or editing rules, or after a Rebuild Index. Individual records are also re-checked when Shopify sends an order, customer, or product webhook.
Can Datacheck check metaobjects?
No. Rules can target orders, customers, products, and variants only. You can still search metaobject fields from the Search page.
Can multiple merchants see each other's data?
No. Every indexed record is scoped to your store. Indexly enforces strict isolation so that searches only return records from your Shopify store, not from any other store using Indexly.
What happens to my data if I uninstall Indexly?
When you uninstall, Indexly receives an uninstall webhook from Shopify and removes your store's data from the index. You can also request manual deletion by contacting us.
Can I rebuild the index manually?
Yes. Open Settings and click Rebuild Index. This clears the current index and triggers a fresh bulk sync of all enabled resource types. Use this after changing which resource types are indexed, or if you suspect the index is out of sync with your Shopify data.
Do I need a paid plan to use Indexly?
Production stores choose Starter or Plus after install (both include a 3-day trial). Shopify handles payment. Partner development (dev) stores can use the app without being charged. All index settings are available once you have access to the app.
Who can I contact for help?
Email [email protected] — we are happy to help with setup, search, Datacheck, or troubleshooting.